Solve any Business Problem Using Why-Why Analysis as per ISO 9001

 

1.      Identify the problem

It's Important to Ask Yourself Questions. You can't come up with an answer unless you have a question first.

Problem identification is part of the scientific method, as it serves as the first step in a systematic process to identify, evaluate a problem and explore potential solutions.

 

2.      Gather data

Training should emphasise why it is important to collect data and highlight the benefits of data for operations, planning, research and evaluation. If staff understand the rationale for collecting certain information, they will feel more confident to ask for these data items and to explain why it is important.

Data collection is an extensive process of collecting information to make direct observations and answer open ended questions. Businesses use data gathering to gain real-time insights into a particular issue or workflow process.

 

3.      Analyze data

Through data analysis, business operators can get a clearer view of what they are doing efficiently and inefficiently within their organizations. When a problem is identified, professionals with an analytics background are capable of answering crucial questions such as: What was the cause of the problem? (Reports).

 

4.      Identify solutions

Identifying solutions is an iterative process: Start by generating hypotheses about how you think you can solve your problem. Then, structure these hypotheses in a how map. Next, decide which hypothesis you want to test first before conducting the actual testing. Finally, conclude: did you find an appropriate solution?

 

5.      Define solution

Problem-solving in business is defined as implementing processes that reduce or remove obstacles that are preventing you or others from accomplishing operational and strategic business goals.

 A solution is a complete offering what will solve a customer problem.