POLICIES AND PROCEDURE FOR HOSPITAL REGISTRATION

 

Purpose:

 To have a uniform registration of patients and to maintained the records of patients coming to our hospital.

 

Scope:

 Scope of registration includes all patients in OPD and Emergency Department.

 

Policy:

 All patients are registered with a unique registration number (OPD Number). Registration shall be done for OPD consultation, Investigations and Emergency care.

 Emergency care has to be provided 24 hrs a day and 365 days a year.

 Following timing is followed for registration and OPD consultation

 Registration in OPD: -

 OPD consultation –time morning 9AM to 9 PM

                                                    

Emergency registration and emergency services – 24 hours

Patients are registered only if the treatment requirement is within the scope of services of the hospital (as detailed in scope of service document No. (AAC/01). If patient’s requirement is outside hospital’s scope, patient shall be informed on same.

 

Unidentified patient:

 

Patient coming or brought to the hospital, whose details (name, address etc.) cannot be identified are termed as unidentified patients. In case of unidentified patient brought to the hospital, he/she shall be registered in emergency and as MLC. The registration detail of such patients shall clearly show the unidentified status of the patient. The identification details shall be updated as soon as the identification of the patient is confirmed.

In case of confusion as to whether to register or not, Medical Superintendent shall be contacted.

 

     Procedure

S. No.	Procedural steps	Responsibility
	Check if the patient is a new patient or a follow up patient	OPD Staff
	For follow up patient enter the OPD number of patient in HMIS and take print of case paper	OPD Staff
	For new patients, ask details of the patient Name, Age, Address and Problems.	OPD Staff
	Enquire for referral letter	OPD Staff
	Register for the specialty as asked by patient or as per referral slip	OPD Staff
	In case specialty is not known, take the patient to MS. Follow the decision of MS  for registering in a particular specialty	OPD executive
	Enter the details, in the computer software	OPD Staff
	Enter the service to be rendered.	OPD Staff
	If patient is coming for only Investigation, check the investigation order on referral slip / investigation slip and enter into the service	Causality staff
	In case of confusion in entering investigation, check it from ‘checklist of service’	Causality staff
	Print case paper having registration details of the patient	Causality staff
	Hand over the Case paper to the patient / relatives and Send to concerned doctor.	Nursing
	Direct the patient to consultation room.	Nursing staff