How to prevent a mistake from recurring as per ISO 9001

 

1.      Give your work your full attention at the best times.

If you give someone or something your attention, you look at it, listen to it, or think about it carefully.

Don't Multi-task – Doing multiple things at once doesn't work. You are unable to give you full attention to more than one thing at a time. Inevitably, you miss things or create re-work for yourself. Face the Person You Are Speaking with – Looking at someone face-to-face is a powerful way to demonstrate your attention.

 

2.      Double-check all communications and presentations.

People sometimes dismiss paying too much attention to the “look” of a presentation by claiming that it's the substance that is important. This ignores the connections people make between content and visual quality. To help avoid casual errors, always double-check your work before publishing or sending.

If you double-check something, you examine or test it a second time to make sure that it is completely correct or safe. Check and double-check spelling and punctuation.

 

3.      Create checklists.

The checklist is an important tool in error management across all these fields, contributing significantly to reductions in the risk of costly mistakes and improving overall outcomes.

Checklists provide detail for every step in a process, thereby keeping things organised. Can be used a visual reminder, a way of prioritising tasks and schedule everything that needs to be done so deadlines are not missed. Simple and easy to use and very effective in ensuring you complete all the steps.

 

4.      Review your work.

Depending on your personal energy levels, it's a good idea to structure your day so you're working on your highest-priority tasks when you feel most energized

The more you get in the habit of checking for errors before clicking the "Send" button in chat or email, or printing documents for others to read in a meeting, the more assured you'll be that your communications are error-free.

 

5.      Take breaks.

Breaks are essential to employee morale. Studies have shown that breaks lead to higher productivity, higher job satisfaction, a more balanced emotional health, and a stronger desire to go above and beyond.

So taking a break improves focus and concentration and provides the opportunity for an employee's mental reset. After a break, work can resume with more energy and motivation. 

 

 

6.      Eliminate distractions.

Getting away from distractions can allow you to think more clearly, to quieten your inner thoughts so you can really listen to your intuition and authentic thoughts.

By working less distracted, we're more successful in completing the work we set out to do which, in turn, lowers our stress levels. If we're interrupted or distracted during a task, our working memory won't let go of that task until it's completed.

 

7.      Ask questions.

By working less distracted, we're more successful in completing the work we set out to do which, in turn, lowers our stress levels. If we're interrupted or distracted during a task, our working memory won't let go of that task until it's completed.

 

8.      Create a detailed schedule.

Prevent mistakes by helping the user to build a good mental model of your interface. Use design patterns that communicate how they work to users, encourage users to double-check their work (especially before deleting), and warn before mistakes are made.