8 QMS PRINCIPLES

 Principle 1: Customer focus  

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.  

Design the product/services/facilities around the customers need and expectation. “Sell what customer wants and do not sell what we can sell”.  

Principle 2: Leadership   

Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.  

Principle 3: Involvement of people   

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.  

The organization should motivate their employee, offer trainings to excel in their work and to practice best HR techniques.  

Principle 4: Process approach   

A desired result is achieved more efficiently when activities and related resources are managed as a process.  

Identify the process in our organization Ex : Marketing, Purchase, Service, Quality assurance, Despatch etc. Set target for every process, monitor and improve the process

Principle 5: System approach to Management   

Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives. Provide necessary documents and records to support the system.  

Principle 6: Continual improvement  

Any change or modification in the product , process or system, which benefit the organization or employees or customer is called improvement. The organization should continually improve their performance in all aspects.  

Principle 7: Factual approach to decision making  

Effective decisions are based on the analysis of data and information. The data used for decision making should be accurable and reliable. A better document and record control provides such accurate and reliable data.  

Principle 8: Mutually beneficial supplier relationships  

An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.   

The organization should establish joint development activities with the supplies to inspire, encourage and improve the QMS of suppliers. 

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