BMQR

  1.       Accentuate the positive. Recognize and reward good performance. You can do this through official contests if you have a large enough staff, or on a more informal basis. Treat someone to lunch when you’ve gotten good feedback about them. Tie promotions, raises, and bonuses to performance goals, and pay them happily and enthusiastically. Single out individuals for special mention during staff meetings. Send a note or card of appreciation. SAY THANK YOU. Be nice. There may be times when you have to confront negative outcomes or behavior, but your long-term strategy should be to keep things positive whenever possible. 2.       Be fair and consistent. Don’t choose favorites. Spread around your time, attention, and good counsel. Apply all of the rules and policies equally. Encourage everyone to be involved. Set up a level playing field so all can participate and contribute. 3.       Make work comfortabl...

Measuring customer satisfa ction is  vital for growth in any organisation ; it provides insights into what works and offers opportunities for optimisation. Customer satisfaction is essential for improving loyalty rate, reducing costs and retaining your customers. Customer satisfaction is  closely linked to revenue and repeat purchases .To reduce or completely eliminate this, you need to measure customer satisfaction on an ongoing basis. Tracking changes in satisfaction will help you identify if customers are actually happy with your product or service. Social Media Metrics: Customers are more vocal on the social media, today. They flaunt their purchases online while dissing the brands who dissatisfy them. Social media is a two-way sword. Keeping that in mind, it can be used to understand what the customers are saying about your product. Most social media platforms come with a business account facility that provide an analytics dashboard. Observe your audience and focus o...

The Complaints Manager where appropriate shall give opportunity to the CAB to address the complaint. When this is not appropriate, the officer may seek clarifications from the CAB and if required may depute NABL representative or an assessor or an expert with the approval of CEO, NABL to the CAB to investigate the matter. All expenses related to investigation shall be borne by NABL. The Complaint Manager shall analyze the findings of the investigation. If the investigations reveal serious concerns with respect to wrong representation of scope of accreditation, willful and/ or repeated misuse of NABL symbol etc. or in case of non-cooperation with the investigation process, the adverse decision shall be taken as per NABL 216. Complaint Manager shall proceed further for implementation of the adverse decision as per NABL 216 through the Core Accreditation Committee. If the CAB is suspended/ debarred, the procedure as per NABL 216 shall be followed for the re-enrollment by dealing offic...

  Checklists  help us move quickly, be more efficient, and save time . This in turn allows us to focus on more creative activities. It helps us be more specific, and be more confident when delegating tasks. Checklist allows to ensure not to forget any important steps. 1.       Productivity   By having a checklist you can complete repetitive tasks more quickly and efficiently, and with fewer mistakes. This gives you more time in the day and assures fewer “fire drills.” You become more productive and accomplish more each day. 2.       Make Delegating Easier Checklists ensure that the essential tasks get done. Even if a step is very simple it can still be forgotten. Checklists also stop the use of ‘initiative’ by those following them, i.e. where they think they know better than those who designed the process. When you have a list of tasks to do, it’s much easier to hand certain (or all) things over to someone else...

1.       Standard Operating Procedures (SOPs) are the documented processes that a company has in place to ensure that services and products are delivered consistently every time.  SOPs can also be an effective way to communicate changes in the way your business operates to your employees. 2.       Transfer work easily . Most employees take a sick day here and there, but in the case of an extended absence, written SOPs make it easier to transfer work to another employee. By outlining how a task or project should be done, you're making sure that any employee can complete the work with a little direction. 3.       To provide people with all the safety, health, environmental and operational information necessary to perform a job properly . 4.       The purpose of a SOP is to provide detailed instructions on how to carry out a task so that any team member can carry out the...

  Increasing labor productivity enables an industry to produce the same amount or more output with fewer workers.  Because labor productivity is directly related to output, it has a major impact on economic growth and the standard of living. 10 tips to improve Labour Productivity 1.       Match tasks to skills Knowing your employees’ skills and behavioral styles is essential for maximizing efficiency. For example, an extroverted, creative, out-of-the-box thinker is probably a great person to pitch ideas to clients. However, they might struggle if they are given a more rule-intensive, detail-oriented task. Asking your employees to be great at everything just isn’t efficient – instead, before giving an employee an assignment, ask yourself: is this the person best suited to perform this task? If not, find someone else whose skills and styles match your needs. 2.       Give them a reason to do One of the best ways to...

Set Goals What are your trying to achieve? Your goals might be acquiring new customers, improving customer satisfaction and generating high volumes of traffic to your website. Until you don’t know what you want to measure, you can’t measure what you have. Here are examples of business goals: Lead generation Increasing sales Better customer service Increasing profit margin Increasing production efficiency Capturing bigger market share Process Effectiveness Measures the process performance to specified customer requirements. Process Alignment  Measures the level of the matchup between customer demand, process outputs, and supplier inputs.   Process Reliability  Measures the capability of supply to meet demand requirements. Process Reliability measures the percentage of process capability that is effectively being consumed.  Process Reliability fully accounts for every minute of every day for each process relative to its potential. Pro...